Refund Policy

Who provides the Service

The Recometric service is provided by SEOKLIKK Kft. Paddle.com Market Ltd. is the Merchant of Record: legally, Paddle is the seller of the subscription and handles payment, invoicing, tax and refunds.

Refund window

You may request a refund within 14 days of a charge, for any reason. You do not need to give a reason, there is no review of how much you used the Service, and no fee is deducted: ask within the window and the charge is refunded in full.

This applies to the first charge on a subscription and to each renewal charge, on both monthly and yearly plans, and it runs from the date of the charge rather than from the date you signed up.

It applies to one-time purchases too: a scan credit pack and the Founder Lifetime Deal are refundable within the same window, on the same terms. A refund of a one-time purchase reverses what it granted - the still-unspent credits from a refunded pack are removed (credits already spent are not charged back), and a refunded lifetime deal ends the lifetime access. Section 7b of the Terms describes both products.

A lifetime deal bought through AppSumo is not refunded here: AppSumo is the seller for those purchases, so their refund window and their terms apply, and the request goes to them. What happens on our side is automatic - when AppSumo reports the refund, the license is deactivated and the lifetime access on the linked account ends with it.

If you are a consumer in the EU or EEA, your statutory 14-day right to withdraw from a distance contract applies in addition to this policy and is not limited by it.

A refund returns the amount charged for that period. It does not on its own cancel the subscription: if you also want it to stop renewing, cancel it as described below, or ask us and we will arrange both together. Nor does a full refund of a subscription charge end your access early: unless the subscription is also cancelled with immediate effect, you keep access until the end of the period the refunded charge covered.

The 7-day Pro trial: how to avoid being charged

The Pro plan can be started with a 7-day free trial. A payment method is required to begin it, and unless you cancel before the trial ends the subscription starts automatically and the first period is charged on day 7 at the Pro price then in effect, currently $99 per month. The price shown at checkout is the price that applies; see the pricing page for current plans.

Because the trial is 7 days and the refund window is 14 days from the charge, the two never overlap in a way that can catch you out: cancelling during the trial costs nothing, and if the charge is taken anyway you still have a full 14 days from that charge to ask for it back.

We email a reminder roughly 24 hours before that charge, stating the amount and the date, with a direct link to cancel. Cancelling during the trial means no charge is taken at all, and you keep Pro for the remainder of the trial.

Cancelling a paid subscription

Cancelling schedules the subscription to end at the end of the period you have already paid for. You keep full access until that date, nothing further is charged, and the account then moves to the Free plan. Where a subscription is cancelled with immediate effect, access ends at that point instead.

Because access continues to the end of a period you have paid for, cancelling is not itself a refund request. If you believe you were charged in error, use the process below.

How to request a refund

Refunds are processed by our payment provider, Paddle, who is the Merchant of Record for all Recometric orders. To request a refund:

1. Email us at hello@recometric.ai and we will arrange the refund with Paddle for you. You can also use the Contact page, which reaches the same mailbox.
2. Or go straight to paddle.net and look up your order using the email address you used at checkout.

Paddle issues the invoice for every order, and the charge appears on your card or bank statement under Paddle's name rather than SEOKLIKK Kft. or Recometric. That is expected, and is not an unrecognised transaction.

Processing time

Refunds are returned to your original payment method. Depending on your bank or card issuer, it can take several business days for the funds to appear on your statement.

Annual plans and renewals

The 14-day window applies to each charge, so a renewal starts a new one: a yearly plan that renews is refundable for 14 days from that renewal charge, on exactly the same terms as the first charge.

You may cancel a subscription at any time through Paddle's customer portal to stop future renewals.

Questions

If you have questions about this policy or about a specific charge, email us at hello@recometric.ai or use the Contact page. You can also review Paddle's refund policy.